Charlie’s Treats Bakery’s online shop is covered by a full 30 Day Satisfaction Guarantee policy. All products purchased from Charlie’s Treats Bakery’s  online shop may be returned within 30 days of purchase, as described below, ensuring customer satisfaction is delivered on every purchase.

Charlie’s Treats Bakery accepts returns within 30 days of the original purchase if the Charlie’s Treats Bakery product was purchased directly from Charlie’s Treats Bakery. If the product was purchased from a retailer of Charlie’s Treats Bakery products, you should contact that retailer.

To request a return, you must email your a) original order number, b) payment method, c) item/s to be returned and d) reason for return. All details are required for processing. Charlie’s Treats Bakery will verify your return is being made within the 30 day return period. Once your order number of the return request is verified, Charlie’s Treats Bakery will send you an email inclusive of your instructions for the return. In no event will Charlie’s Treats Bakery accept any shipment that is sent C.O.D.

When returning the Charlie’s Treats Bakery product to Charlie’s Treats Bakery, you must use an insured carrier service with a tracking number. Please provide us with the return information when available. As part of the requirements for this Return Policy, the returned Charlie’s Treats Bakery Product must be received by us (at the address specified in the return instructions we provide you via email), in the original and resalable condition and in the original packaging. A full description of why you are returning the Product must be included.

For approved returns, Charlie’s Treats Bakery will refund to you the purchase price you paid for the returned Charlie’s Treats Bakery Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase. Please allow approximately 5-7 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

For more questions about Charlie’s Treats Bakery’s return policy, contact us here.